Delivery

Thank you for choosing “Tesrafresh” store for your online shopping needs. Below are the delivery terms that outline our policies and procedures to ensure a smooth and efficient delivery process:

Delivery Areas :- We offer delivery services within a specified radius or to specific areas. Please refer to our website or contact our customer support to check if we deliver to your location.

Delivery Timeframes :- We strive to deliver your packed food orders within the estimated timeframes mentioned during the checkout process. However, please note that unforeseen circumstances or high demand may cause delays. We appreciate your understanding in such cases.

Delivery Charges :- Delivery charges may apply depending on the order value, delivery distance, and any ongoing promotions or offers. The delivery charges will be clearly displayed at the checkout before you confirm your order.

Delivery Methods :- We employ reliable delivery partners to ensure your packed food reaches you safely and in a timely manner. The specific delivery method (e.g., in-house delivery team or third-party courier) will be mentioned on our website or communicated to you during the ordering process.

Order Tracking :- For your convenience, we provide order tracking options. Once your order is dispatched, you will receive a tracking number or link via email or SMS, enabling you to monitor the progress of your delivery.

Delivery Instructions :- During the checkout process, you will have the opportunity to provide specific delivery instructions, such as preferred delivery time, alternative contact numbers, or any specific details that would assist the delivery personnel in locating your address.

Order Confirmation and Communication :- After placing your order, you will receive an order confirmation via email or SMS. Additionally, we may contact you if there are any updates or issues regarding your order or delivery.

Failed Delivery Attempts :-If our delivery personnel are unable to complete the delivery due to your unavailability or incorrect address/contact details provided, we will make reasonable attempts to reach you. In such cases, additional charges for redelivery may apply.

Inspection and Acceptance :- Upon delivery, please inspect the packed food items to ensure they are in good condition and meet your expectations. If you encounter any issues or discrepancies, please contact our customer support within a reasonable timeframe, providing relevant details and supporting evidence.

Returns and Refunds :- We have a separate Returns and Refunds policy that outlines the process for returning or requesting a refund for packed food items. Please refer to the policy on our website or contact our customer support for more information.

These delivery terms are designed to provide clarity and transparency in our delivery process. By placing an order on our website, you acknowledge and agree to abide by these terms. If you have any further questions or concerns regarding our delivery terms, please do not hesitate to reach out to our customer support team for assistance.

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