Privacy Policy

At Tesrafresh, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our packed food store, whether through our website, mobile applications, or any other means. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

Information We Collect

  • Personal Information :- We may collect personal information such as your name, email address, postal address, phone number, and payment information (such as credit card details) when you place an order or interact with our services.
  • Automatically Collected Information :- When you access our website or use our services, we may automatically collect certain information, such as your IP address, device information, browser type, operating system, and browsing activity. We may use cookies, web beacons, and similar technologies to collect this information.

Use of Information

  • Providing Services :- We use your personal information to process and fulfil your orders, communicate with you regarding your orders, respond to your inquiries, and provide you with the best possible customer service.
  • Improving Our Services :- We may use your information to analyze trends, track usage patterns, and improve our website, products, and services. This may include personalizing your experience, optimizing our website’s performance, and developing new features and offerings.
  • Marketing and Communication :- With your consent, we may use your personal information to send you promotional emails, newsletters, special offers, and other marketing communications. You can opt out of receiving such communications at any time by following the unsubscribe instructions provided in the email or contacting us directly.

Information Sharing

  • Service Providers :- We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, shipping companies, and IT service providers. These service providers are contractually obligated to use your information only for the purposes of providing the requested services.
  • Legal Compliance and Protection :- We may disclose your personal information if required by law or in good faith belief that such disclosure is necessary to comply with legal obligations, protect our rights or property, investigate fraud, enforce our policies, or respond to government requests.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You have the right to access, update, correct, or delete your personal information. If you wish to exercise any of these rights, please contact us using the contact details provided at the end of this Privacy Policy. Please note that we may retain certain information as required by law or for legitimate business purposes.

Children’s Privacy

Our services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you believe that we have unintentionally collected personal information from a child under 13, please contact us immediately, and we will take appropriate steps to delete the information.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other appropriate means. Please review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at :-

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