Refund and Return Policy

At Tesrafresh, we want you to be completely satisfied with your purchase. We understand that occasionally, circumstances may arise where a refund or return is necessary. This Refund and Return Policy outlines the procedures and guidelines for requesting refunds and returns for our packed food products. Please read this policy carefully before making a purchase.

Eligibility for Refunds and Returns

  • Damaged or Defective Products :- If you receive a damaged or defective product, please contact our customer service within [number of days] from the date of delivery. We will require details and, if possible, supporting evidence (such as photographs) to assess the issue and provide an appropriate resolution.
  • Incorrect Products or Order Errors :- In the event that you receive the incorrect product(s) or there is an error with your order, please notify us within [number of days] of receiving the product(s). We will work diligently to rectify the situation and provide you with the correct item(s) or arrange for a return and refund.

Return Process

  • Contacting Customer Service :- To initiate a return, please contact our customer service team by email or phone, providing your order details, description of the issue, and any supporting evidence if applicable.
  • Approval and Return Instructions :- Upon receiving your return request, our customer service team will assess the situation and determine whether the product is eligible for return. If approved, we will provide you with detailed instructions on how to return the product, including the return address and any necessary shipping labels or documents.
  • Return Packaging and Condition :- Please ensure that the product is returned in its original packaging or a secure and appropriate packaging to prevent any further damage during transit. The product must be in its original condition, unopened, and unused (unless the issue is due to product defect or damage).
  • Return Shipping :- You will be responsible for the cost of return shipping, unless the return is due to our error or a defective product. We recommend using a trackable shipping method to ensure the safe return of the product.

Refund Process

  • Refund Assessment :- Once we receive the returned product, our team will assess its condition and verify the eligibility for a refund based on our refund policy.
  • Refund Options :- If your return is approved, we will process the refund according to your original payment method. Refunds may be issued as a credit to your original payment card or in the form of store credit, depending on your preference and the circumstances.

Non-Refundable Items

For health and safety reasons, certain items are non-refundable. These items include perishable goods, opened food items, or products that have exceeded their shelf life. We cannot accept returns or issue refunds for these items unless they are damaged or defective upon arrival.

Contact Us

If you have any questions or need further assistance regarding our Refund and Return Policy, please contact our customer service team :-

[Contact Information]

Please note that this policy applies to online purchases made through our website or other official channels. For purchases made through third-party retailers or distributors, please refer to their respective refund and return policies.

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be effective upon posting the revised policy on our website.

Thank you for shopping with [Packed Food Store]. We value your satisfaction and will make every effort to ensure a positive experience with our products and services.